SHIPPING & RETURNS
SHIPPING POLICY
Last Updated: July 2026
At Vynaz, we are committed to providing a smooth, secure, and reliable shopping experience. Please review our Shipping Policy before placing your order.
Order Processing
All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
Please note that processing times may be slightly extended during holidays, promotional events, or periods of exceptionally high order volume.
Shipping Times
Estimated delivery times are as follows:
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United States Free shipping: 3 – 6 Business Days
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United States Express Shipping 2 - 4 Business Days
Shipping Costs
Shipping costs are calculated at checkout based on your shipping destination and the selected shipping method.
From time to time, Vynaz may offer Free Shipping promotions on eligible orders.
Order Tracking
Every order includes a tracking number.
Tracking information will be sent via email once your package has been dispatched.
Please allow up to 72 hours for tracking information to become available after shipment.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are determined by local customs authorities and are the sole responsibility of the customer.
Vynaz has no control over these charges and cannot predict their amount.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Vynaz is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses.
Lost or Delayed Packages
While we work with trusted shipping partners, delivery delays may occasionally occur due to circumstances beyond our control.
If your package appears significantly delayed or lost, please contact our customer support team, and we will gladly assist you in locating your order.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Include:
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Your order number
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Clear photos of the damaged package
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Photos of the damaged item(s)
Our support team will review your request and provide an appropriate resolution as quickly as possible.
Multiple Shipments
In some cases, items from the same order may be shipped separately depending on product availability or warehouse location.
If this happens, you will receive separate tracking information for each shipment.
Delivery Responsibility
Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the recipient.
If you believe your package has been misdelivered, please contact both the shipping carrier and our support team for assistance.
Contact Us
If you have any questions regarding shipping or your order, our customer support team is here to help.
Thank you for choosing Vynaz. We appreciate your trust and are committed to providing fast, reliable, and professional service.
RETURN & EXCHANGE POLICY
Effective Date: July 2026
At Vynaz, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or exchange.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be unused and in its original condition.
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Be returned in its original packaging.
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Include all original accessories, tags, and documentation (if applicable).
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Be accompanied by proof of purchase or your order confirmation.
Vynaz reserves the right to refuse returns that do not meet these requirements.
Non-Returnable Items
For hygiene, safety, or legal reasons, the following items cannot be returned unless they arrive damaged or defective:
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Personal care products that have been opened or used.
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Customized or personalized items.
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Gift cards.
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Digital products or downloadable content.
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Clearance or final sale items (when marked as non-returnable).
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
To speed up the process, please provide:
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Your order number.
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A description of the issue.
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Clear photos showing the item and its packaging.
Once verified, we will offer an appropriate solution, which may include a replacement, exchange, or refund.
Exchanges
We only replace items that are defective, damaged, or incorrect.
If you would like a different size or color, please contact our customer support team. Exchange availability depends on current inventory.
Refund Process
Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping fees are generally non-refundable unless the return is due to our error or a defective product.
Return Shipping
Customers are responsible for return shipping costs unless:
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The item arrived damaged.
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The wrong item was shipped.
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The product has a verified manufacturing defect.
We recommend using a trackable shipping service, as Vynaz cannot guarantee receipt of returned packages without tracking.
Order Cancellations
Orders may be canceled only before they have been processed or shipped.
Once an order has been shipped, it can no longer be canceled and must follow the return process outlined in this policy.
Refund Exceptions
Refunds may be denied if:
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The item shows signs of use.
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The item is missing original packaging or components.
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The return request is made after the eligible return period.
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The product was intentionally damaged or altered.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact our Customer Support Team.
We are committed to providing prompt assistance and ensuring every customer has a positive shopping experience.
Thank you for choosing Vynaz.